Business Process Analyst, Onboarding (Getting started)

Job description

About the role We are looking for a structured and driven Business Process Analyst to join our Getting Started team. In this role, you will play a key part in shaping and improving our onboarding processes, ensuring that new clients experience a smooth, compliant, and efficient start to their journey with us. You will work at the intersection of business, data, and technology, translating insights into tangible process improvements. If you enjoy analysing complex workflows, collaborating across departments, and driving change from idea to implementation, this role offers both impact and growth. While the position may occasionally involve travel, your primary workplace will be at HQ, where you will collaborate closely with colleagues across multiple functions. What you’ll be working on: As a Business Process Analyst in Getting Started, you will be responsible for improving and evolving onboarding processes through data-driven decision‑making and strong stakeholder collaboration. Your key responsibilities will include: Conducting quantitative and qualitative analysis of onboarding and client lifecycle processes to identify inefficiencies, risks, and areas for improvement Translating...