Concierge Associate

Job description

Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Job Description: Schedule: Monday - Friday 7:00am-4:00pm: The Concierge Associate delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team. Job duties: (* denotes an “essential function”) *Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships *Communicate with direct reports, manager and client on job or deadline issues *Immediately escalate operational problems or issues to Supervisor or Manager *Handle client concerns and be able to problem-solve resolutions in acco...