Tech Support Admin Associate

Job description

Department: 12224 Enterprise Corporate - Greater Milwaukee South Region Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: First Shift, Monday through Friday; occasional nights, weekends, and holidays. Additionally, participation in an off-hours call rotation is required to provide 24x7x365 coverage to locations in coverage area. Current off-hours rotation is one week every ten. Pay Range: $26.55 - $39.85 Major Responsibilities: Licensure, Registration, and/or Certification Required: None Required. Education Required: Bachelor's degree or equivalent experience in Computer Science, Information System, Engineering, or related field. Experience Required: 1 year of experience in a complex IT operating environment. - Ensures HIT environment is functioning at an optimal level and end-users’ needs are met. Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices. Follows procedures for managing tickets including timely acknowledgment, appropriate communication with complete resolution documentation. Ensures that technology problems and s...