Stockroom Clerk

Job description

Hilton Miami Blue Lagoon SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY: CLEANLINESS and FRIENDLINESS!: The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: 1. Happy Guests 2. Spotless Cleanliness 3. Product Consistency & Quality 4. Teamwork DUTIES AND EXPECTATIONS: 1. Happy Guests ◦ Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. ◦ Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. ◦ Guest Satisfaction: all Team Members work together to contribute to great guest satisfaction scores. ◦ Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. ◦ Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. ◦ Events: Awareness and support for all groups and events at the hotel. ◦ Technology: Understanding of relevant technology for each role. ◦ Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness ◦ Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-or...