Customer Experience Representative II

Job description

The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing. This position will serve our HTPG Division , located in Scottsboro, AL . Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Demonstrated ability to work well with others in a matrix team environment. As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors: Equivalent combination of education, experience, and skills may supplement above minimum job requirements. #LI-Onsite - Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking informat...