Production / Project / Installation Manager

Job description

Production / Project / Installation Manager Home Improvement experience is required: We are a growing home improvement company offering bath surrounds, We are seeking an experienced Production / Installation Manager to oversee and manage all aspects of installation operations. We offer a competitive compensation package and the opportunity to grow with us. Position Overview The Production / Installation Manager is responsible for leading the installation team, managing scheduling and production, ensuring customer satisfaction, and overseeing materials, vendors, and job profitability. Key Responsibilities Leadership & Team Management: - Participate in hiring and training installers - Manage and lead the installation team - Ensure installers meet performance expectations and accountability standards - Review job duties and timesheets - Collect timesheets and receipts for payroll Customer Experience: - Maintain 100% customer satisfaction - Ensure positive customer feedback on installers - Contact customers one week after installation for satisfaction review - Communicate weekly with customers regarding production timelines - Request referrals and remind customers about referral progra...