Customer Engagement Specialist

Job description

Work Arrangement: Remote (Applicants must reside in the St. Louis area) Location: Fenton, MO Shift: 11:00 AM to 8:00 PM CST Be a part of something bigger at UniGroup At UniGroup, we are more than just a transportation company. We are a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics. We connect people, businesses, and belongings with care, precision, and innovation. Every move we support is part of someone’s story, and we are proud to play a role in making it smoother and more successful. What you will do: As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life’s biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows. In this role, you will: What you bring to the table - Schedule survey appointments by managing inbound and outbound call...