National Data Center Support Manager

Job description

Responsibilities Sentinel is seeking a Data Center Support Manager to join our team. This role will be to directly manage the support engineering team with regards to daily operational activities of servicing customer incident and change request, while ensuring tickets are closed within SLA and are meeting customer expectations. This role will serve as direct escalation point for customers and engineers. In addition, the Manager will be responsible for select accounts for regular operations status meetings and account management. Additional responsibilities include but are not limited to maintaining staffing levels, managing new customer onboarding and serving as a mentor to engineers. This is a full-time opportunity that can be remote but will require occasional onsite support in our Downers Grove, IL headquarters. Qualifications: We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. - Previous technical management experience required. Within a Managed Service organization preferred - Prior Technical experience/knowledge in data center technologies - Understanding and leveraging p...