Front of House Lead

Job description

FIDELITY HOTEL is hiring for a FRONT OF HOUSE LEAD Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special. What you'll do: - Maintain product knowledge to inform guests and team members of specials, allergens, selling points, and recommendations - Assist with the training of new service team members - Ensure team members have a complete understanding of their job requirements and sufficient training; communicate team member areas of opportunity to the outlet manager - Communicate shift goals and expectations to team members and conduct pre-shift - Maintain a level of awareness of the...