Global Cards Solutions Specialist II - Member Experience

Job description

Why join this team Upholds UNFCU’s commitment to service excellence by independently managing and resolving card inquiries, with sound judgment with timely and effective solutions. Assist with other functions within the department to meet service level agreements. Execute all member service-related tasks within the department effectively and accurately. This position is expected to be hybrid, 2 days a week in the office, with additional in-office days as business needs require. NYC Salary Range - $62,290-$75,000 annually; compensation is commensurate to geographic location. What you'll do: - Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. - Ensure excellent member service and satisfaction by managing assigned email and case management queues and independently resolving card-related issues through effective written and verbal communication . Process card order requests (express/standard delivery) to designated locations/duty stations as directed by the member. - Perform necessary maintenance/...