Customer Service Representative (Hybrid)

Job description

The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. This is a full-time position working a hybrid schedule onsite at our headquarters in LaVergne, TN. Candidates must reside local to LaVergne, TN. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding assistance, address inquiries in a timely manner, and resolve issues to ensure a positive customer experience. This role involves effective communication skills, problem solving skills and a commitment to maintaining high customer satisfaction. Qualifications: Education: Experience : - Maintain high customer service standards to attract and retain customers - Handle customer inquiries via phone, email and chat - Respond to all inquiries, issues, and complaints in a timely manner - Manage high inbound and outbound call volumes in a timely manner - Utilize case management tools to track, document and manage customer cases - Receive and process domestic and...