Contracts and Solutions Specialist

Job description

Overview The Contracts and Solutions Specialist operates in a call center environment and uses a call tracker system, serving as a support resource on Volume Licensing for all Sales affiliates. Primary duties include creating and submitting high-level, customer-specific contracts for Connection’s Tier 1 vendors and managing the data generated by the customer agreement, along with all required purchasing activities. Provides Account Managers and other internal customers with volume licensing program guidance, information, and value-added solutions, through the entire sales life cycle. The VL Contracts and Solutions Specialist maintains personal knowledge of vendor programs and contract procedures within the assigned segment to make informed decisions that ensure licensing meets both vendor program and company audit requirements. The Contracts and Solutions Specialist applies knowledge and experience to develop internal processes and documentation for supported Volume Licensing vendor programs. Identifies process improvements and enhancements by understanding unique business drivers and makes proposals for improved processes. Responds timely to all requests. Develops and maintains re...