Implementation Manager - Advanced Builder Team (ABT)
Flowcode · New York City, New York, US
Implementation Manager - Advanced Builder Team (ABT) Location: NYC Type: Full-Time About the Role This is not a traditional onboarding role.
Job description
Implementation Manager - Advanced Builder Team (ABT) Location: NYC: Type: Full-Time About the Role: This is not a traditional onboarding role. The Implementation Manager (ABT) is responsible for driving real adoption across our portfolio, specifically ensuring every customer is live on Hubs, fully activated on Flowcode 2, and using the features required to drive measurable engagement. Our first priority is to increase adoption fast within the Sports Pod, working with brands like NBA, NFL, NHL, MLS, Premier League, PGA, and more. You will operate at the intersection of onboarding, product adoption, customer health, and scale. The mandate is simple: basics should just work. Customers should go live fast, adopt deeply, and expand usage without friction. If something feels manual, slow, or “2023,” you fix it. What You’ll Own: Hub Adoption: Flowcode 2 Onboarding & Demo Excellence - Drive 100% Hub adoption across all sports customers (and expand to other verticals afterwards) - Identify accounts not using Hubs and build activation plans to migrate them - Partner with CS and Sales to position Hubs as the default operating model - Build and Design Hubs from end-to-end, or leverage design t...