Senior Client Account Manager

Job description

The Senior Client Account Manager is responsible for end-to-end support of assigned clients within a 3PL retail merchandising and retail marketing execution environment. This role serves as the primary day-to-day point of contact, ensuring client priorities are clearly understood, proactively planned for, and executed through effective coordination with Field Operations, Client Support, Retail, Reporting/Analytics, and internal leadership. The Senior Client Account Manager drives service excellence by translating client needs into actionable direction, monitoring execution quality, and delivering timely, accurate insights and recommendations. - Serve as the primary point of contact for assigned clients; build trusted partnerships through clear, responsive, and proactive communication. - Lead regular client touchpoints (e.g., weekly meetings) to review priorities, performance, upcoming initiatives, and risks; document decisions and next steps. - Partner cross-functionally (Senior Leadership, Field Operations, Customer Service, Retail, and Reporting/Analytics) to plan, launch, and manage programs from kickoff through completion. - Develop clear field-facing direction (instructions, j...