IT Support Technician

Job description

Job Title: IT Support Technician II Department: IT Department: Location: Des Moines, Iowa (No relocation offered for this position) Reports To: IT Regional Manager: Job Type: Full Time onsite: Compensation: $58,720 - $ 73,400 Salary range Job Summary: The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity. Essential Job Functions: - Performs overall information systems planning, implementation, and administration in a variety of IT functional areas - Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices - Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks - Manage and maintain technology inventory - Analyzes business needs and contributes to the selection of IT hardware and software to...