Guest Experience Manager

Job description

Description About Heritage Companies: Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you lead with heart and believe hospitality can make a meaningful impact, we invite you to join the Heritage family. Why This Role Matters: We are seeking a Guest Experience Manager who will serve as the driving force behind every arrival, departure, and first impression within the hotel. This role is critical to creating a seamless, elevated guest journey—where operational excellence meets genuine, personalized hospitality. By leading Front Desk, Valet, and Bell Services, this leader ensures consistency in service delivery, anticipates guest needs, and transforms everyday interactions into memorable experiences. Through strong team development, thoughtful problem-solving, and cross-functional collaboration, the Guest Experience Manager not only enhances guest satisfaction but also strengthens the ho...