Client Support Specialist

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat. Position: First Shift Client Support Specialist Shift: 9:00 am-5:30 pm, Monday-Friday; holidays and weekends as needed Pay: $23.00 per hour: Additional Incentives: There are no further incentives available beyond what has been outlined. xx In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. - Assess and address customer needs to ensure satisfaction and build strong, lasting relationships. - Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution. - Serve as the primary liaison between c...