Laboratory Client Services Representative - Laboratory Client Services/Clinical Labs - Mount Sinai Hospital/Mount Sinai Corporate Office - Full Time/Evenings (4pm - Midnight incl wknds & hol)

Job description

The Laboratory Client Services Representative is an integral member of the clinical diagnostic laboratory team responsible for representing the department by means of telecommunication. Overall responsibilities center on responding to inquires made by users of the Mount Sinai Laboratory regarding clinical test specifications and communicating patient’s test results and other data to healthcare professionals in a timely manner. 1.Responsible for receipt and follow-up of telephone calls for core laboratories including: Hematology; Chemistry; Endocrinology; Immunology and Microbiology. Provide doctors and healthcare professionals with laboratory test results obtained from the Laboratory Information System. 2. Work with the LIS Call List Module to view and communicate critical values within the designated timeframe to the appropriate licensed professionals and in accordance with JCAHO and Mount Sinai Medical Board policies. Call abnormal and amended results in addition to any specimen messages such as QNS, No Specimen Received and Patient Mismatches, as sent to the Call List by the Central Accessioning troubleshooters and laboratory personnel. 3.Receive and process requests from client...