Customer Support Partner

Job description

ABOUT THE ROLE: As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. At a Glance: Role: Customer Support Partner, Bureau de Change Position: This is a 6-Month Fixed-Term position Hours of work: Full-time, 37.5 hours per week. Working 5 out of 7 days on a 4-week rotating shift pattern, including alternate weekends Location: Welwyn Garden City, Hertfordshire: Due to its nature and financial legislation, you need to be 18 years or older to work in this role. Key Responsibilities: -Work with attention to detail when h...