Cage Shift Supervisor - Philadelphia

Job description

Overview Why We Need Your Talents: We are seeking a dynamlic and energetic leader joing our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience. Responsibilities: Where You'll Make an Impact: - Maintains working knowledge of Cage operations internal functions, controls and software - Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes - Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders) - Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations. - Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Securit...