Manager, Client Service

Job description

Job Description: Note: Fidelity will not provide sponsorship for this position. The candidate will be a member within an evolving team which is reinventing core brokerage processes and technologies to meet changing customer and industry needs. The right individual will apply deep analytical skills and extensive brokerage knowledge to drive and implement various processes in relevant areas to ensure that they support the highest standards for customer service. The areas in focus for this role are to develop and implement a world-class digital service model by collaborating across the multiple operations groups and microservices that support the clearing firm. The coverage will range from client integration and onboarding to account opening and supporting trade inquiries on equity, options and mutual fund products. The Expertise and Skills You Bring - Collaborate with business partners, product managers, tech developers and where necessary third-party vendors to deliver impeccable client service. - Develop tools to analyze and improve client service and communication models. - Gather external feedback to drive process improvements or new product development - Contribute to the ongoin...