Transportation Lead

Job description

ESSENTIAL FUNCTIONS: - Ensure that all required driver training is accomplished within the established time parameters. - Determine additional training needs for assigned driver staff. - Facilitate training activities for both new and existing driver staff. - Conduct periodic reviews and audits of driver activities to ensure compliance with Company policies, rules, regulations, and expectations. - Conduct quarterly driver quality audits for areas outside their purview. - Provide oversight and follow-up on all daily work assignments for assigned driver staff and ensure that the necessary resources are available to accomplish excellent customer service in compliance with Company standards and agreements. - Ensure compliance with DOT rules and regulations. - Manage call-ins for the designated geographical area and follow through to an acceptable resolution. - Work closely with the appropriate procurement rep and or VP Care to address/resolve any service-related issue that may arise within the designated geographical area in a timely and acceptable manner. - Performs routine route maintenance for accounts within the designated service area and works closely with area routers to improve...