Call Center Representative

Job description

At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: We are searching for a motivated and customer-focused Call Center Representative to join our Cincinnati, OH team. This role focuses on handling inbound and outbound calls, assisting customers with inquiries, and ensuring a high level of service through clear and professional communication. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced, team-driven environment. Responsibilities: Handle inbound and outbound customer calls in a professional and timely manner Respond to customer inquiries, concerns, and service requests Provide accurate information about services, processes, and next steps Maintain detailed records of customer interactions and call outcomes Resolve customer issues or escalate them to the appropriate department when necessary Follow company procedures and call center guideline Qualifications: High school diploma or equivalent required Previous ca...