Senior Product Designer, Customer Experience - Integrity
DoorDash · New York City, New York, US
About the Team At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to...
Job description
About the Team At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success ( hear it directly from our CEO, Tony Xu). Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer’s back when something goes wrong. The Customer Experience & Integrity team is responsible for turning the most critical customer pain points into delightful experiences. Our team ensures a flawless delivery experience and provides customer support. This umbrella also focuses on fraud prevention and trust & safety measures, such as building systems, customer-facing features, and ML models to reduce the frequency and impact of ‘bad actors’ on the DoorDash platform. About the Role: As part of the Customer Experience & Integrity (CXI) Design team (Support, Fraud, Trust & Safety, and Internal Tools), you will primarily focus on helping DoorDash grow by achieving a high degree of integrity across our platform. You’ll develop cutting edge solutions and tackle complex challenges that protect millions of customers from financial harm and foster trust with every transact...