Lead Customer Analyst

Job description

Lead Customer Analyst 261001 Description: Salary circa £49,000 per annum plus 34 days leave (rising to 39) and matching pension contribution up to 7% with life insurance of 3x salary Permanent, full time (37.5 hours per week), Hybrid Newcastle: Home, a place where you belong You’ll lead the way in turning data into decisions that improve life for our customers. This isn’t a role where you just crunch numbers – you’ll set the direction, create new insight, and influence strategy. If you’re ready own a role that shapes the future and drives real change, this is your move. What you’ll do: - Lead national analysis to uncover trends and root causes that drive performance. - Create forecasting and predictive models to spot risks and opportunities early. - Turn complex data into clear insight that influences senior decision-makers. - Build processes that share learning and best practice across regions. - Act as the operational voice, linking commercial drivers to real-world impact. Why join us: With autonomy and scope to shape the role, you can make an impact backed by a team who put customers and colleagues first. We grow our own talent, so you’ll have plenty of chances to learn and deve...