Client Advisor, Rolex - Copley

Job description

Location: Boston,Massachusetts,United States Job Title: Client Advisor: Reports to: Store Director: Overview: The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times, attractive and inviting displays, as well as clean and well-lit stores. It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills. Essential Job Responsibilities: Ensure an outstanding client experience - Work to create a positive, inviting and elevated environment for the discerning client. - Be enthusiastic and knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availabil...