Table Games Supervisor

Job description

Supervises for the operations of table games on an assigned shift, placing special emphasis and positive energy on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high quality customer service to all patrons and team members. - Inspires others by demonstrating a high level of commitment and energy in all endeavors. - Complies with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. - Conveys positive energy and enthusiasm focusing on the customer interaction. - Communicates service problems, team plans, and property promotions in buzz sessions and facilitates problem-solving meetings with team. - Immediately addresses service issues and follows up to ensure guest satisfaction. - Develops highly skilled, successful team members, sets realistic and measurable service standards and holds employees accountable for meeting them. - Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. - Addresses team member performance issues, coaches for improvement...