Technical Support Advisor I

Job description

At Electrolux Professional Group we hire to meet needs beyond tomorrow UNLOCK YOUR POTENTIAL: At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomo ESSENTIAL DUTIES AND RESPONSIBILITES: · Provide technical assistance to customers, sales teams, and consultants, including troubleshooting, field installation guidance, start‑up support, and equipment recommendations. · Support manufacturing teams with warranty, return, and product performance issues. · Provide electrical, mechanical, and refrigeration assistance when required. · Respond to customer service inquiries and resolve service‑related concerns. · Coordinate and dispatch service calls. · Review, evaluate, and process warranty parts and claims within established timelines. · Organize and communicate warranty information to support corrective actions. · Participate in occasional customer visits, which may require limited travel. · Perform additional duties as assigned by management REQUIRED KNO...