Appointment Scheduler, Oswego

Job description

Description Basic Function: To maintain the appointment schedule and schedule routine appointments to balance the patient flow within the center. Principal Accountabilities: - To schedule appointments for all center providers - To determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral - Timely review and return of voice messages from patients - Assist patients and de-escalate patient concerns as appropriate - Assist patients with coordinating appointments that fit their needs - Reviews scheduling history to ensure continuity of care - Follows scheduling guidelines and provider templates for appropriate scheduling - Adjust provider schedule according to time-off requests - Prepares and sends appointment letters to patients as needed - Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information - Coordination with Medical Records staff with facilitation of new patient packet - Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy - Documentation in PM/EHR of any discussion with patients as appropr...