Pharmacy Customer Service Representative I

Job description

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following: - Promptly and courteously answer inbound telephone calls. - Assess, prioritize and resolve client issues using good listening and comprehension skills. - Escalate issues to management as appropriate. - Document and retain all pertinent information. QUALIFICATIONS AND REQUIREMENTS: - Minimum 1 year experience in a customer service position, preferably in a call center environment. - PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred. - Proficient PC skills in Windows-based applications. - Excellent verbal and written communications skills. - Excellent telephone etiquette and strong customer service orientation. - Highly organized with strong attention to detail. - Excellent time management skills. - Ability to work independently and with a team. - Ability to exercise logical critical thinking in problem solving. - Ability to be flexible and quickly adapt to the changing needs in the department. - Flexible with scheduled work hours. - Bilingual English/Spanish is a plus. EDUCATION: - High School Diploma or equivalent. - Pharmacy Technician Certification...