Marcus by Goldman Sachs, Back Office Operations Manager, Associate, Richardson, TX or Draper, UT

Job description

Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches. About the role: As a Back Office Operations Manager, you will serve as a leader of leaders within our Back Office Fulfillment department. In this pivotal role, you will provide strategic direction and high-level oversight to the Team Leaders who report directly to you, ensuring they are equipped to lead their respective Fulfillment Specialist teams with precision. You are responsible for driving operational excellence by empowering your direct reports to maintain rigorous standards of accountability, engagement, and performance. Beyond daily management, you will also focus on high-level workflow optimization, spearheading process enhancements, and directing special projects that...