Help Desk Technician

Job description

- Answer incoming calls - Troubleshoot and resolve technical problems; escalate accordingly - Act as a liaison between company employees and the IT support departments - Support and monitor various software, applications, and hardware - Perform follow-up calls to customers and other IT departments regarding tickets/issues - Effectively communicate with technical and non-technical audiences - Complete company-provided customer service training as required - Periodic travel may be required - Other duties as assigned Physical Requirements: FNBT is an equal opportunity employer. - Must be able to remain in a sitting stationary position for extended periods of time - Constantly operate a computer and other office machinery - May be required to climb ladders and perform overhead and under desk work - Ability to lift up to 50 pounds Qualifications: - High School Diploma or Equivalent - At least 18 years of age - Previous Customer service experience - Good verbal and written communication - Working knowledge of Microsoft Office - Technical troubleshooting experience preferred - Flexible schedule to include evening, weekend, and holidays - Must successfully pass background investigation acc...