Operating Director, Customer Success

Job description

Operating Director, Customer Success Location: New York, NY (in-office, Midtown) | Portfolio-wide scope across North America, UK & EU Reports to: Sr. Operating Partner, Bloom Equity Partners Travel: Up to 40% across portfolio company HQs and customer sites Position Status: 1099: Salary Band: $140,000-$180,000 About Bloom Equity Partners: Bloom Equity Partners is a lower-middle-market private equity firm focused on carve-outs, founder transitions, and value-creation investments in software, data, and tech-enabled services. We partner with management teams to transform good businesses into category-defining ones — combining operating rigor, a proven playbook, and hands-on support across revenue, product, and people. Our portfolio is customer-outcome obsessed. We believe that in modern software, the best source of growth is the customer you already have — and that retention, expansion, and advocacy are the truest measures of product-market fit and operational excellence. The Role: Bloom is hiring an Operating Director, Customer Success to own post-sale value creation across the portfolio. This is a hands-on, portfolio-wide operating role — you will parachute into companies, diagnose t...