Head of Acute Operations

Job description

Head of Acute Operations Salary: Up to £80,000 p/a dependent on experience Plus access to annual bonus: Hours: Rota pattern – 3/4 Night shifts per week will be required. Job role: This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Operations team due to organic growth. Joining a dynamic team focusing on the end‑to‑end operational performance of Medica’s Acute Teleradiology service. This role oversees the full operational lifecycle from first point of contact in the Acute Contact Centre through to case allocation and workflow optimisation to ensure delivery of a safe, responsive, and high‑quality service to clients and patients. We are looking for an experienced operational leader to oversee the full Acute service pathway, ensuring safe, efficient, and high‑quality delivery across our 24/7 model. You will manage real‑time performance, optimise workflows, and lead resource planning to meet fluctuating demand. With responsibility for multi‑disciplinary teams, you will drive a culture of accountability, continuous improvement, and strong service performance. You will oversee recruitment, trai...