Customer Success Manager, Enterprise & Onboarding
GC AI · San Mateo, California, US
As a Customer Success Manager at GC AI, you aren't just a point of contact; you are a strategic advisor. You will be responsible for the two most critical ph...
Job description
About The Role As a Customer Success Manager at GC AI, you aren't just a point of contact; you are a strategic advisor. You will be responsible for the two most critical phases of the customer lifecycle: Onboarding and Renewals . You will lead the charge in deploying GC AI across organizations of all sizes, from agile startups to massive global enterprises, while managing the commercial health of our largest accounts through data-driven renewal strategies. Why This Role Matters: Legal teams are often at capacity, and introducing AI requires a blend of high-touch relationship building and technical confidence. Your success ensures that GC AI becomes an indispensable part of their daily workflow. By mastering the art of the "handshake" during onboarding and the "partnership" during renewals, you directly fuel our 10x revenue growth and maintain our industry-leading retention rates. What You'll Do: - Strategic Onboarding: Lead end-to-end implementation for new teams, tailoring your approach to the specific needs of small legal pods and expansive enterprise departments alike. - Renewal Management: Own the commercial renewal process for enterprise accounts, using financial modeling to d...