Deskside Support Engineer

Job description

Overview: As a Deskside Support Engineer, you will be based full-time in our office in Leeds providing colleagues with hardware, software and infrastructure support. You will be working within the End User Computing Team , who work closely with other IT Support Teams to provide effective and efficient second and third-line operational support , which includes end user devices, office hardware, meeting rooms, local server and network support, in addition to training end users, ensuring the timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, packaged and unpackaged software installs, recovery, disposal, low-level comms room support and maintaining the CMDB. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank...