Field Services Engineer II

Job description

Key Deliverables & Business Impact As a Field Service Engineer, your work directly supports Omnicell’s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfaction—all of which contribute to operational efficiency and patient safety . Your contributions help Omnicell deliver on its promise of safer, smarter medication and supply management. By ensuring systems are functioning optimally, you reduce downtime, improve clinical workflows, and reinforce Omnicell’s reputation for reliability and innovation in healthcare technology. You will: Who You Are (We are hiring for a Field Services Engineer I OR Field Services Engineer II) - Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions. - Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner. - Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineer...