SPOC Default Resolution Analyst I

Job description

Overview We are seeking to fill the role of Default Resolution Analyst I . The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities: - Process internal departments’ requests for information and research from clients and customers - Collaborate with internal teams (e.g., Client Relations) on behalf of the Default Operations team - Track, resolve, and ensure proper client complaint handling by logging in the appropriate system, documenting a detailed explanation of the issue/resolution, and correctly routing for reporting purposes - Research issues and questions by contacting law firms, county offices, and supporting vendors to obtain information for resolution - Respond to requests according to departmental guidelines and procedures - Process internal tracking system updates - Escalate critical issues to leadership and follow through to resolution - Locate missing documents - Provide feedback to enhance processes using knowledge gained through research - All other duties as assigned. Qualifications: Required Skills and Qualifications: - High School Diploma or equivalent required. - Ability to us...