Senior Manager, Customer Success Radiopharma

Job description

Job Description Summary Deliver outstanding customer outcomes by leading enterprise level customer success strategies and building a high performing, future ready Customer Success organization. Ensure adoption, retention, and long term value realization across the customer lifecycle while serving as a trusted strategic partner to Sales in navigating complex customer escalations and protecting long term customer relationships within a regulated pharmaceutical diagnostics environment. Job Description: Role Scope: Reporting to the Director of Customer Experience, the Senior Manager, Customer Success operates at the intersection of customer experience strategy, operational execution, and talent leadership. The role supports end‑to‑end ownership of post‑sale customer outcomes and is accountable for designing, scaling, and leading the Customer Success function of the future. This leader acts as a primary escalation partner for Sales, providing high level support in managing customer risk, resolving complex issues, and preserving trust during critical moments. The role serves as a strategic integrator across Sales, Clinical Applications, Supply Chain, Commercial Operations, Finance, Marke...