Customer Success Manager

Job description

The Job Reporting to the Director of Customer Success, the Customer Success Manager will support the Smartvault existing customer base. As a Customer Success Manager, you will drive retention and expansion by educating customers, solving technical problems, helping with continued adoption of our products and services, and identifying opportunities for customers to grow suite of SmartVault products. Smartvault prioritizes delivering an amazing customer experience, and this role will help deliver this through the customer journey. The ideal candidate is high energy, experienced with web-based technologies, passionate about helping customers, and excels in communication via phone and email. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall customer success process. In this role, you will need to: Proactively connect with existing customers at established points throughout the year to maximize overall usage, value, and benefits of the SmartVault...