Product Support Manager

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care . The Product Support Manager will serve as a central coordinator and project owner for aftermarket readiness of new products and special initiatives. This role ensures seamless integration of all post-sale support functions—including product support engineering, technical support, warranty, service operations, spare parts, and training. The Product Support Manager will oversee aftermarket deliverables, align cross-functional teams, track program milestones, and facilitate launch readiness across internal stakeholders. The ideal candidate would have APICS/CPIM or CSCP certification, experience with field service operations and aftermarket parts distribution, and familiarity with ERP platforms (e.g., SAP, Oracle, NetSuite) and analytics tools (Power BI, Tableau). They would...