Senior Executive Casino Host (Horseshoe Bossier)

Job description

The role of the Sr. Executive Casino Host is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. The purpose of this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. To accomplish this goal, you will have a variety of technical tools and property partners as your support. Uses available technology and resources, including Textline, Team, Slack, RingCentral, Salesforce (SMART), emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members to advance VIP efforts. Engaged in daily, weekly and monthly VIP guest activity monitoring and reporting including wagering, revenue, win/loss and guest generosity levels. Responds to daily reporting identifying movement in coded population including incliner...