Client Referral Co-ordinator

Job description

Client Referral Co-ordinator Application Deadline: 24 May 2026: Department: Corporate Services: Employment Type: Permanent - Full Time Location: Customer Services Centre: Compensation: £26,227 / year: Description: A Customer service function which is open 365 days a year, acting as the first point of contact for all self-paying clients looking to take their initial first steps into Treatment, and NHS professionals in supporting emergency bed placements, throughout our national network of Hospitals. We are a non- clinical function who provide available options for them to make informed choices on the best treatment pathways Location of the role: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN Key Responsibilities: Inbound call centre, providing a customer centric experience. We are dedicated to providing prospective clients with the range of treatment options available, and assisting them take their first steps into the most suitable pathway Duties include but are not limited to: - Answering inbound client calls surrounding initial treatment enquiries - Answering client emails surrounding initial treatment enquiries - Accurate logging...