ITOT Infrastructure Support Technician

Job description

ITOT Infrastructure Support Technician is r esponsible for providing IT support to Manufacturing. Work closely with Manufacturing to provide IT expertise and troubleshooting of issues while ensuring smooth operation of IT equipment & applications in MFG. Support the implementation of IT projects in MFG involving end users and adhering to all clean room standards & procedures ensuring a state of compliance at all times. As a ITOT Infrastructure Support Technician, a typical day might include the following: - Oversees the performance of all IT hardware and applications across the Manufacturing areas. - Conduct trouble-shooting and support investigations associated with IT equipment & applications used in Manufacturing. - Support the implementation of new IT hardware and applications and liaise with stakeholders and vendors. - Prepare reports by collecting, analyzing, summarizing information and trends on the performance of IT equipment and applications. - Support communication of, preparation for and the execution of IT systems & applications downtime so impact to Manufacturing is minimized. - Liaise closely with the end users of IT equipment and applications supporting resolution of...