Care Manager (Supervisor of Direct Care Services)

Job description

Description Role Summary: The Care Manager plays a key leadership role in delivering high-quality, client-centered care. This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners. Key Responsibilities: Care Planning & Client Support: - Develop, implement, and regularly update individualized Care Plans based on client needs - Conduct new client assessments - Perform client and caregiver introductions - Visit clients in homes, hospitals, and rehabilitation facilities Caregiver Supervision & Development: - Supervise, coach, and support caregivers to ensure high-quality care delivery - Provide ongoing training, including infection control and emergency procedures - Conduct announced and unannounced quality assurance visits - Address performance concerns and administer discipline when necessary - Assist with caregiver onboarding and orientation Communication & Coordination: - Serve as the primary point of contact for clients, families, caregivers, and referral partners - Coordinate care with external providers (e.g., home health, hospice, facili...