General Manager (Charley's Cheesesteak)

Job description

Job Summary: The General Manager is responsible for overseeing all aspects of the restaurant, from managing the team and maintaining operational standards to ensuring an excellent customer experience. The GM will drive the business forward by focusing on profitability, employee engagement, food quality, safety, and customer satisfaction. Key Responsibilities: Operational Management: - Oversee day-to-day restaurant operations, including opening and closing procedures. - Ensure that food quality, presentation, and portioning meet Charleys Cheesesteaks’ standards. - Maintain a clean and safe working environment, in compliance with local health and safety regulations. - Ensure the efficient management of inventory, including ordering, receiving, and managing stock levels. - Monitor restaurant performance, analyze reports, and make adjustments to meet financial goals. Team Leadership and Development: - Hire, train, and mentor staff members, including supervisors, cashiers, cooks, and kitchen staff. - Schedule shifts and manage employee attendance to ensure adequate coverage at all times. - Conduct regular performance evaluations and provide ongoing coaching to improve skills and team pe...