Lead Product Manager, Member Care

Job description

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. In this role, you'll own and elevate CLEAR’s end-to-end Member Care experience across all support channels, building AI-powered products that drive faster resolution, higher satisfaction, and operational efficiency. You will shape how members experience CLEAR when they need help most, partnering cross-functionally to deliver scalable, secure, and intuitive support experiences. What you’ll do: - Own the product vision and roadmap for Member Care platforms, including agent tooling, member self-service, workflows, and system integrations - Build and scale AI-powered support experiences, including virtual assistants, intelligent routing, agent-assist tools, and proactive outreach - Partner closely with Member Care Operations and frontline teams to translat...