Dealership Parts Inside Sales

Job description

Job DetailsJob Location: Highway 90 - Houston, TX 77049SUMMARY Sells parts to all customers, over the counter, through the shop, or on the phone. ESSENTIAL DUTIES include the following. Other duties may be assigned. -Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. -Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. -Answers phone calls, providing price quotes and other information. -Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. -Provides high level of service to internal and external customers. -Pulls and fills orders from stock. -Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. -Locates out-of-stock parts from outside source and submits an emergency order, if necessary. -Notifies the service advisor and the customer when special ordered parts have been received. -Notifies the body shop when all parts have arrived and when they will be delivered. -Follows up on back-ordered parts. -Verifies will-call and back-orde...