Store Support Specialist

Job description

What you’ll do The primary responsibility of this role is to provide onsite and on-call support to franchise store teams in an environment where each owner’s organization and technology must adapt to interface with the enterprise’s policies and procedures on supported technology. This role will also collaborate on change management activities for new technology projects intended for franchise stores. Reporting to the Operations Support Lead, you will travel within Quebec and occasionally outside the province. Responsibilities: Store Support Provide onsite and on-call store support activities. Act as an interface between store operations and technological solutions deployed and supported by the enterprise. Plan store visits and provide recommendations supporting best practices for FGL systems and related policies and procedures. Recommend adapted process improvements for store operations processes interfacing with FGL-supported technology. Conduct process and procedure reviews to identify suspected gaps or reported operational inefficiencies, propose solutions to the store’s operations team, and assist in implementing revised processes. Validate that franchisees’ technological pool...