Front Desk Supervisor

Job description

Qualifications: We are seeking a motivated and service-driven Front Desk Supervisor to lead our front desk team This role is responsible for ensuring exceptional guest experiences, supporting daily front office operations, and guiding team members to deliver the brand's high standards of hospitality. - Supervise and support front desk agents during shifts - Ensure smooth check-in and check-out process - Handle guest inquiries, concerns, and escalations professionally - Maintain high levels of guest satisfaction and service quality - Ensure compliance with hotel policies, procedures, and brand standards - Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. - Accurately check AM and PM discrepancy reports. - Coordinate with housekeeping and maintenance to ensure room readiness - Communicate effectively with Housekeeping and Maintenance regarding room status, guest requests, and maintenance needs. - Efficiently process and follow up on guest requests by coordinating with the appropriate departments - Step in as Manager on Duty when required - Previous front desk or hospitality experience required (minimum 2-3 years pref...